POPIA Notice
How Caravan Center collects, uses, and protects your personal information under the Protection of Personal Information Act (POPIA).
Last updated: June 2026
Who We Are
Caravan Center is a family-owned dealership based at 52 Maxwell Street, Risiville, Vereeniging, 1939, Gauteng. We buy and sell quality second-hand caravans and stock caravan accessories, parts, and spares.
Responsible party: Caravan Center
Contact: 084 491 0356 | info@caravancenter.co.za
What Personal Information We Collect
We collect only the information necessary to help you buy, sell, or enquire about a caravan or accessory:
- Name — so we know who we are speaking with
- Phone number — to respond to your enquiry via call or WhatsApp
- Email address (optional) — to send you information if you prefer email
- Caravan details — make, model, year, condition, and photos you share with us when selling
- Message content — whatever you write in our enquiry or contact forms
How We Collect Your Information
- When you fill in a form on our website (enquiry, sell your caravan, or contact forms)
- When you message us on WhatsApp
- When you call us
- When you visit our showroom
- When you interact with our Facebook page
Why We Use Your Information
We use your personal information to:
- Respond to your enquiries about caravans or accessories
- Provide you with a valuation if you are selling your caravan
- Complete a sale or purchase transaction
- Send you information you have requested
- Comply with legal and regulatory requirements (e.g., NATIS transfers)
We do not use your information for marketing unless you have given us specific consent. We do not sell or share your personal information with third parties for their marketing purposes.
How We Protect Your Information
- Our website uses HTTPS encryption for all form submissions
- Access to customer information is limited to Caravan Center staff who need it to assist you
- We do not store credit card or banking details on our website
How Long We Keep Your Information
We keep your enquiry information for as long as necessary to respond to you and complete any transaction. For completed sales, we retain records as required by South African law (typically 5 years for financial records).
Your Rights Under POPIA
You have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to update or correct inaccurate information
- Deletion — ask us to delete your personal information (subject to legal retention requirements)
- Object — object to the processing of your personal information
- Withdraw consent — withdraw any consent you have previously given
Cookies
Our website uses only essential cookies required for the site to function (e.g., WordPress session cookies). We do not use tracking cookies or advertising cookies. If we add analytics in future, this notice will be updated.
Third-Party Services
Our website uses the following third-party services:
- Google Maps — to show our location (subject to Google's privacy policy)
- Google Fonts — for website typography (subject to Google's privacy policy)
- WhatsApp (Meta) — when you contact us via WhatsApp (subject to WhatsApp's privacy policy)
Contact Us About Your Data
To exercise any of your rights, or if you have questions about how we handle your personal information, contact us:
- Phone / WhatsApp: 084 491 0356
- Email: info@caravancenter.co.za
- In person: 52 Maxwell Street, Risiville, Vereeniging
Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: complaints.bi@inforegulator.org.za
Changes to This Notice
We may update this POPIA notice from time to time. Any changes will be posted on this page with an updated date.